WorkFusion, a leader in Intelligent Automation and developer of AI-powered ‘Digital Workers’, has announced plans for its new European HQ located at Hospitality House on South Cumberland St in Dublin.
The soon-to-be-opened office will be home to the company’s R&D, data scientists, and other key software engineering roles.
The company said it is actively hiring, with plans to fill 100 positions over the next three years.
Based in New York, WorkFusion also operates out of Warsaw and Hyderabad.
“When considering where we should locate our European headquarters, Dublin was an easy choice,” said Adam Famularo, CEO of WorkFusion.
In Association with
“Ireland has a booming technology sector and an abundance of skilled talent, plus it’s ideally situated as the gateway to the EU.
“It also has great technical universities and, as an AI company, Dublin’s focus on being the world’s AI centre of excellence was an added bonus.”
Enterprise minister Leo Varadkar stated: “The Intelligent Automation technologies in which WorkFusion specialises are giving businesses cutting-edge solutions. WorkFusion is already providing this expertise to banking, insurance and financial companies.
“AI is going to be a big part of the future of technology and having a leading company establish its European HQ here is testament to the talented workforce in Ireland. This investment also highlights the importance of our EU membership.”
IDA Ireland CO Martin Shanahan added: “The arrival of WorkFusion in the Intelligent Automation space is a great addition to the vibrant FinTech sector in Ireland.”
WorkFusion is developing the next step up from chatbots i.e. digital robots that can perform repetitive customer interactions. Earlier this year the company instanced examples of its ‘knowledge workers’ as follows:
Evelyn, Entity Sanction Screening Analyst
Analyses and investigates sanctions alerts regarding entities, individuals, and securities. Searches and reviews databases and media sources, etc. to determine relevance of alerts and whether mentions are potentially adverse. Compiles facts and records evidence from investigations for compliance and internal audit trail.
Tara, Transaction Screening Analyst
Analyses and investigates payment alerts generated against sanctions screening lists originating from free format SWIFT and FUF messages. Scans internal systems, commercial databases, and the public internet; gathers data and records evidence. Compiles facts for compliance and internal audit to ensure adherence to regulatory policies for customers and transactions.
Casey, Customer Service Coordinator
Engages with customers via email for required information on account opening and other key processes. Evaluates and responds to service inquiries across different communications platforms; routes inquiries among internal departments to address customer requests; obtains internal approvals when needed. Enters orders, opens cases, or completes customer-related tasks in internal systems.
Darryl, Customer Due Diligence Program Analyst
Captures and interprets ownership and legal structure information for customer onboarding or Know Your Customer (KYC) refresh initiatives. Provides quality assurance reviews of documents against customer records.
Kendrick, Customer Identity Program Analyst
Ensures that proof of identity is captured and entered into the system of record for customer onboarding or KYC refreshes. Reviews customer identity documents for quality assurance.
Ilana, Insurance Underwriter
Collects, reviews and analyzes new business applications across commercial lines. Qualifies accounts according to company guidelines; researches property locations for prior coverage and losses; obtains additional information to determine coverage needs. Enters quotes in quoting and rating system.
