E-commerce platform eDesk is set to create 150 new jobs across a number of different roles in Ireland and abroad.
The Dublin headquartered company, which provides customer support solutions for online retailers, said it welcomes applications from people seeking roles in product, sales, marketing, customer success and customer support.
The company operates a hybrid working model, with the roles based in the Dublin HQ, Skibbereen in Cork, Derry and on the east coast of the US.
Twenty positions will be located in America, bringing the headcount at eDesk to 250, according to the company.
The new roles are aimed at helping the company expand their business opportunities in the US and across EMEA.
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Speaking about the new roles, newly apppinted CEO Dermot O'Connor said: "Ecommerce is so hot right now and eDesk as a product has seen significant growth in recent years so we are delighted today to announce the growth of our team over the coming months with these new open roles.
"eDesk was created to ease the complexity of customer service so that companies can focus on growth.
"These new hires will continue to support our growth by creating new updates and top tier products to ensure that our customers truly support each individual customer across all of their sales channels."
O'Connor was a founder of Boxever, which was acquired in March 2021 by US customer experience provider Sitecore.
Tánaiste Leo Varadkar welcomed the announcement, adding: "eDesk's incredible growth shows how Irish eCommerce and Business to Business firms like Flipdish, Intercom, and Wayflyer continue to take on global markets and grow from here in Ireland. I wish the company every success with this expansion."
Originally founded by Ray Nolan as xSellco in 2012, eDesk provides ecommerce support solutions to customers looking to sell across multiple channels and consolidating all customer interactions into a single box.
It rebranded to eDesk in 2021. Among its customers are Superdry, Pitstop Auto and Right Deals UK, with partners that include Amazon, eBay, and Shopify.
“I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs," Nolan said.
"Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he, and the eDesk team, will take the company to the next level of growth."
In filed accounts for 2020, signed off by the directors in December 2021, Xsellco Ltd reported turnover of €10m, 30% higher than the previous year. The company booked a net loss of €1.1m, which was inflated by a €1m amortisation charge.
Net cash inflow from operating activities doubled year-on-year to €1.3m, and period end net liabilities amounted to €5.2m
The directors stated that Covid has not had a material impact on the group, and the move towards increased online selling may benefit the group’s revenues in the short to medium term.
The filing noted that the group is largely funded by bank loans which are personally guaranteed by the beneficial owner, Ray Nolan.
“Additionally the group has received a letter of support from its ultimate parent, Innovai Ltd, indicating it will continue to support group undertakings for a period of not less than 12 months from the date of signing of the financial statements.
“On the basis of their assessment, the directors are confident that the group will have sufficient funds to meet its financial obligations as they fall due for the foreseeable future,” the filing stated.
Photo (l-r): eDesk executives Martin McCay, Ross Keating, Paula Heskin, Fiona O'Connor, Lynda McGuill, Dermot O'Connor, Mats Forsgren, Gareth Cummings, and Courtney Graham.
