The Cork-headquartered professional services multinational Org Group has taken a minority stake in HappyPath Labs, the award-winning Clonakilty-based technology firm recently named Best Start-Up at the 2025 National Enterprise Awards.

Founded in 2022, HappyPath Labs specialises in next-generation, cloud-based contact centre technologies.

Its advanced AI-driven solutions help organisations deliver measurable results while improving both customer and employee experiences.

As an accredited Amazon Web Services (AWS) Partner, the company has established a strong reputation across industries that operate in complex and large-scale environments, including telecommunications, utilities, healthcare, financial services and logistics.

Org Group, which employs over 3,000 people across 19 offices in 13 countries, is recognised globally for its expertise in organisational engineering.

The business supports clients in adapting and growing through a focus on talent, technology and customer experience.

The investment in HappyPath Labs aligns with Org Group’s wider strategy of enhancing its customer experience (CX) capabilities, enabling clients to rethink how they connect with and serve customers to create lasting business value.

Earlier this year, HappyPath Labs launched Fizz, an AI-powered analytics and quality assurance platform.

Fizz analyses customer interactions at scale, generating actionable insights that drive performance, ensure compliance and improve engagement.

Designed to work seamlessly across different contact centre and communication systems, the platform is suited to both regulated and unregulated industries.

Org Group partnered with HappyPath during Fizz’s beta rollout.

Seb O’Connell, Chief Executive Officer of Org Group, said: “We are focused on realising organisational potential for our clients through the alignment of people, processes and technology.

"HappyPath Labs reflects this philosophy with solutions that enhance customer engagement and employee empowerment as the central elements of business success, using advanced technology to deliver measurable market outcomes.

“This partnership will accelerate HappyPath’s growth while strengthening Org Group’s ability to deliver lasting value for our clients.”

Paddy Morrissey, Chief Revenue Officer of Org Group, added: “We’ve experienced at first-hand how HappyPath Labs’ solutions enable organisations to transform customer and employee experiences and boost business success.

“Combining HappyPath’s next generation solutions with our proven expertise, this partnership will enable the company to expand its market presence, scale operations and accelerate product development, building further on its rapid growth trajectory.”

Dave Hayes, Managing Director of HappyPath Labs, commented: “Org Group’s expertise, multinational reach in key markets, and focus on value-driven outcomes will help us scale with confidence while continuing to deliver positive change for organisations and their customers.”

Photo: Dave Hayes, Managing Director of HappyPath Labs (centre) with Paddy Morrissey, Chief Revenue Officer of Org Group (left) and Derek O’Connell, COO, Advisory & Technology Services, Org Group. Picture by Cathal Noonan