BT Ireland has been selected by cloud-based customer service company Five9 as its preferred global carrier for voice and network services as part of a multi-million euro deal.

Five9 said it chose BT Ireland for its "stable, reliable, resilient and highly secure services," which are critical for the effective running of cloud contact centres as it seeks to strengthen its leadership position in the Contact Centre as a Service (CCaaS) space.

The firm said it can facilitate millions of call minutes per month with BT's networking capability, particularly across Europe.

“This is a unique opportunity to partner with BT to help migrate contact centres from legacy to the future, which is true cloud," said Thomas John, VP of partnerships for EMEA and international at Five9.

"This migration is now at exodus scale, and this partnership between BT and Five9 will help accelerate and support this well into the future.”

In Association with

Shay Walsh, managing director of BT Ireland, said: “We’re delighted to have been entrusted by Five9 to power their cloud contact centre solutions, and help extend their footprint worldwide.

"The combination of our experience, global coverage and reliability of service, gives Five9 a trusted partner with whom they can scale their business and concentrate on transforming their clients’ contact centres.”

The companies have also committed to extend their partnership in the future to create new joint cloud offerings for their customers. 

Five9 has more than 2,500 customers worldwide and facilitates billions of call minutes annually at call centres that provide digital engagement, analytics, workflow automation, workforce optimisation, and practical AI.

For the year ending 31 March, the BT Group reported revenues of £20.9bn, with a profit before tax of close to £2bn.

Photo: (l-r) Shay Walsh and Thomas John. (Pic: Fennell Photography)