Customer experience company TELUS International Ireland has announced 300 new jobs across its Cork, Dublin and Mayo offices to be filled this year.
The new positions will include a mix onsite, remote and hybrid roles spread across areas such as tech and customer support, shared services, cloud infrastructure, BI analytics, AI and data annotation.
The call centre company and IT solutions provider has also announced it will upgrade facilities at all three sites, with plans to add a recruitment centre, serenity room, onsite gym and refurbished restaurant area at its Cork headquarters.
"Our Irish operation continues to grow as we enhance our offering as a digital customer solutions partner to global disruptive brands and expand into new areas of AI and data annotation," Roger Clancy, general manager at TELUS International Ireland and France, said.
"This evolution of service has created new opportunities for our existing team, along with the opportunity to recruit even more talent to our expanding workforce."
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He added: “Our culture is one that rewards innovation and teamwork, and we are delighted to be able to offer these jobs where people can come and grow their careers with us.
"For that reason, we are also investing in our facilities, with a new recruitment centre and gym at our Irish headquarters in Mahon, Cork; as well as refurbishing our restaurant space too. We also have significant plans for our Dublin and Mayo sites later in 2022.”
Welcoming today’s announcement, Taoiseach Micheál Martin said: “TELUS International Ireland is already a significant employer on both a national and regional scale and I’m delighted to see this further expansion.
"In my own city of Cork, I have seen the contribution of TELUS International Ireland to the economy and the local community first-hand, and I’m excited to see how this growth will create new opportunities for talent and investment across Cork, Dublin and Mayo.”
The announcement follows the creation of 30 jobs at TELUS International AI Data Solutions in Ballina, Co Mayo last year.
Ray O'Connor, IDA Ireland department manager for regional development and enterprise, said: “TELUS International’s continued commitment to Ireland is very welcome.
"Along with the already announced jobs in Mayo, this substantial announcement of 300 new jobs across its three Irish sites demonstrates Ireland’s potential to deliver in an increasingly digital world. I’d like to wish TELUS International every success with this expansion.”
Photo: Nora Clancy (left), Director of Compliance and Audit; Roger Clancy, VP of Operations & General Manager; Daniela Illuminati, Director of Operations & Site Lead; An Taoiseach, Micheál Martin; Miriam Manning, HR Director; and Tony Barry, VP of Finance. (Pic: Michael O'Sullivan/OSM PHOTO)
