Cybersecurity provider Viatel Technology Group, Ireland, has announced a strategic partnership with Highlight to deploy the Highlight Service Observability Platform.
As part of the initial rollout, Viatel will use Highlight to streamline monitoring for its Cisco Meraki SD-WAN and Orion Autofailover services.
Until now, the company had been using multiple systems by separate technology teams.
Once the deployment is complete, over 100 Viatel engineers will use the Highlight platform to manage network performance more efficiently and cohesively.
Viatel will also use Highlight to provide customers with powerful graphical dashboards and automated reporting tools.
It will, say the company, enhance transparency and deliver clear insights into network health and service performance.
Damien McCann, Chief Commercial Officer at Viatel Technology Group said: "Viatel’s mission is to deliver market-leading customer experience through innovation, clarity and trust.
"Our partnership with Highlight is a strategic step in that journey, giving our teams and our customers a unified, real-time view of their SD-WAN network performance.
"By simplifying complexity and enhancing transparency, we’re not just improving how we manage networks, we’re raising the bar for what our customers can expect from their managed service provider.”
While Conor Healy, Customer Success Manager at Viatel, added: “I’ve been aware of the Highlight platform for a number of years and have always been impressed by its ability to deliver unified network observability at scale.
"Integrating it into our solutions is a major step forward for Viatel. With Highlight, we gain visibility across all networks and technology services, enabling faster response times and proactive management.
“The platform’s single-pane-of-glass approach enables our network operations and support teams to quickly identify and address issues.
"The fact that Highlight is a looking-glass system means our engineers can safely investigate without affecting live services.”
He added: “Highlight’s automated reporting capabilities drastically reduce the time spent gathering and analysing data from disparate tools.
"This will lead to more frequent, focused and transparent reviews with our customers.
“As many customers reduce their on-site IT presence, Highlight provides them with intuitive graphical tools that offer full visibility into the services they receive.
"This will build trust, strengthen relationships and support more constructive conversations, ensuring there are no surprises when it comes time for contract renewals.”
Photo: Damien McCann, Chief Commercial Officer at Viatel Technology Group
