Irish tech firm Klearcom has helped transform the way telecoms giant United World Telecom tests its toll-free numbers using AI.

The Waterford based firm, despite only being founded in 2020, already has offices in India and the USA.

The company uses AI and machine learning to test interactive voice response (IVR) systems used by businesses to manage incoming calls.

Currently operating across 100 countries, the tech detects and resolves telecoms issues before they impact their customers.

The tech they use has transformed the way United World Telecom operates.

Founded in 1996, UWT serves over 8,000 business clients with VoIP, IVR, and global call forwarding services.

As its international customer base grew, the company needed to maintain 24-hour support across multiple time zones, validating the performance of local and toll-free numbers in regions around the world and ensuring the highest-quality customer service.

Traditional, manual testing methods often proved time-intensive and were susceptible to human error, especially when applied across different time zones.

Through Klearcom’s AI-powered, automated testing platform, United World Telecom has streamlined its processes with on-demand testing across more than 100 countries and real-time reporting capabilities across call quality, network performance and IVR functionality.

This partnership has enabled United World Telecom to quickly and reliably verify the functionality of toll-free numbers in real-time.

As a result, the company benefits from greater reliability, real-time assurance, and faster issue detection, helping it to deliver a more consistent and enhanced customer experience to its growing client base.

Klearcom recently received a 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine for its innovation and commitment to improving the customer experience.

Mark Rohan, Co-founder and Chief Operating Officer, Klearcom, pictured above, said: “United World Telecom is a global leader that relies on having complete visibility into its toll-free numbers across every region it serves.

"Klearcom’s global testing coverage ensures real-time insights and consistent performance, no matter the market.

"By combining automation with deep geographic reach, we’re helping United World Telecom operate with greater agility, scale with confidence, and deliver a world-class customer experience at a global level.”

Alain Rodriguez, Senior Technical Support Manager, United World Telecom said: “Klearcom’s automated testing solution has been a real game-changer for us.

"It allows us to assess toll-free numbers in an instant, ensuring our clients get the support they need and further elevating the customer experience.”